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Monday, 14 September 2009 18:13

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Sunbelt Money back Guarantee

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Money Back Guarantee
Sunbelt Software 100% Satisfaction Guarantee Sunbelt provides a 30-day Money Back Guarantee when any Product* does not function as advertised or verbally claimed by one of our Representatives. The 30 days start the date of our invoice.

Sunbelt Software Refund Policy**
  • Product* must be returned to Sunbelt Software within 30 days from the date of our invoice.

  • If you have a technical issue, YOU MUST contact Technical Support within 30 days and request a trouble ticket.

  • 100% Money Back Guarantee if Product* is returned within 30 days of invoice date.

  • Shipping and Handling are non-refundable.

  • Product* returned after 30 days will be considered for account credit.

  • Contact Customer Service to be issued an RMA number.

  • Returned Product* packaging must be clearly marked with issued RMA number or delivery will be refused.

  • If Product* was electronically delivered, a LOD (Letter Of Destruction) on company letterhead will be required.

* Product marked non-returnable on invoice are excluded.
** All returns are subject to approval based on the above general guidelines.



Sunbelt Maintenance Re-instatement Policy for Sunbelt Products

In order for a customer who is out of maintenance (maintenance agreement has expired) to renew maintenance they must pay a re-instatement fee. The fee is equivalent to the number of months the product has been out of maintenance. The customers pays the re-instatement fee and then for a new 12 months of renewal. The new period of performance will be from this date plus 12 months.

Alex Eckelberry,
President Of Sunbelt Software